Telemarketers are a nuisance, but now BT is offering a new way to beat them.
BT’s new service, called Call Protect, is hailed as a revolutionary new way of stopping nuisance calls. When you register, BT sets up a “junk voicemail” for your account that unwanted calls are redirected to. What’s more, the service is free and you can register quickly online here !
So who is blocked? BT writes:
- BT Blacklist – We’ve identified a list of nuisance callers. Calls from these numbers will be sent to your junk voicemail. Our blacklist will significantly cut the amount of unwanted calls you get. We’ll turn it on by default when you get BT Call Protect
- Personal Blacklist – You can add the last call you answered from your home phone, or any other phone number at bt.com/btcallprotect > to your own blacklist. This means that any future calls from those numbers also go to your junk voicemail. This feature will also be automatically switched on, but won’t have any numbers until you add some
- Individual Call Types – You can choose to send all calls from certain categories to your junk voicemail. The three call types are:
✓ International numbers
✓ Withheld numbers
✓ Unrecognised numbers (shown as ‘unavailable’ on caller display or on 1471)
The last of these should block more than just telemarketers if you want to use the option!
BT also has a useful guide on different types of nuisance calls and how to deal with them: marketing calls, malicious calls and silent calls.
Customers of mobile phone accounts and other landline providers for the time being have to struggle on with signing up to the Telephone Preference Service (TPS) to request that companies not call them and reporting nuisance calls to Ofcom. But we hope that where BT leads, other companies like TalkTalk will swiftly follow! (TalkTalk has a guide on nuisance calls too, but their options for evading them are much more limited.)
Zsuzsanna hates buying things full-price. That’s why she is Admin and Twitter Queen at JustLooking.com.